Question 1

Are there art or setup fees?

Accepted Answer

No. We never charge artwork or setup fees. Simply upload your design and place your order.

Question 2

What file types do you accept?

Accepted Answer

We recommend PNG files with transparent backgrounds at 300 DPI. We also accept AI, PDF, PSD, SVG, EPS, and high-resolution JPG files.

Question 3

Will you review my artwork before printing?

Accepted Answer

Yes. Every order includes a complimentary artwork review to help ensure the best possible print quality.

Question 4

What size should my artwork be?

Accepted Answer

For the best results, submit your artwork at the final print size with a minimum resolution of 300 DPI.

Question 5

Are there minimum quantity requirements when placing orders?

Accepted Answer

No. Order exactly what you need, whether it's one transfer or one thousand.

Question 6

What is a Gang Sheet?

Accepted Answer

A Gang Sheet allows you to combine multiple designs on a single sheet, helping you maximize space and reduce printing costs.

Question 7

Can I reorder a previous design?

Accepted Answer

Yes. Simply sign in to your account and reorder directly from your order history.

Question 8

How long does production take?

Accepted Answer

Most orders are produced within 1–2 business days.

Question 9

How durable are the prints?

Accepted Answer

Our transfers are designed to remain vibrant, flexible, and crack-resistant through 50+ washes when applied correctly.

Question 10

What fabrics can DTF transfers be applied to?

Accepted Answer

DTF transfers work great on cotton, polyester, blends, and many other fabric types.

Question 11

Where do you ship from?

Accepted Answer

All orders are printed and shipped from our facility in Dallas, Texas, USA.

Question 12

How fast will my order ship?

Accepted Answer

Most orders ship within 1–2 business days after production is completed.

Question 13

Do you offer free shipping?

Accepted Answer

Yes. Free shipping is available on qualifying orders.

Question 14

Do you ship within the US or internationally?

Accepted Answer

We ship throughout the United States and to select international destinations.

Question 15

How can I check the status of my order?

Accepted Answer

You can track your order anytime through your account dashboard or by using the tracking information sent via email.

Question 16

What should I do if my order is delayed?

Accepted Answer

Please check your tracking information first. If you need assistance, our support team is always happy to help.

Question 17

What if there is an issue with my order?

Accepted Answer

Customer satisfaction is our priority. If you experience any issue with your order, contact our support team and we'll work quickly to make it right.

Question 18

How can I contact customer support?

Accepted Answer

You can reach us via email, phone, or live chat during business hours.

Question 19

How do I order a free sample pack?

Accepted Answer

Simply submit a sample request and we'll send a complimentary sample pack so you can experience our print quality firsthand.

Question 20

What should I do if my transfer is not pressing correctly?

Accepted Answer

Double-check your heat press settings and application instructions. If you still experience issues, our support team is ready to help.

Question 21

Can DTF transfers go in the dryer?

Accepted Answer

Yes. When applied correctly, our transfers are designed to withstand regular washing and drying cycles.

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